Privacy Policy

Effective Date: September 1, 2024

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Le Concierge Medical is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, leconciergemedical.com. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

   We collect the following types of information:

   Personal Information: This includes any information you voluntarily provide to us when you register on our site, complete a contact form, sign up for newsletters, or engage in any other communication with us. Personal information may include your name, email address, phone number, and any other information you choose to share.

   Non-Personal Information: This includes automatically collected data such as your IP address, browser type, pages you visit, and other data that does not personally identify you.

   Health Information: In the course of providing our services, you may provide us with sensitive health-related information necessary to facilitate your medical travel needs. We collect and process this information with the utmost care and in compliance with applicable privacy laws.

2. How We Use Your Information

   We use the information we collect for the following purposes:

   • To provide and manage our medical facilitation services.
   • To communicate with you, respond to inquiries, and provide customer support.
   • To verify healthcare provider credentials as part of our service.
   • To improve our website and services through analysis and feedback.
   • To send you updates, newsletters, and promotional materials (you may opt out at any time).
   • To comply with legal obligations.

   2.1 Consent for Sensitive Data

   By using our services and providing us with your personal and health-related information, you consent to our collection, use, and sharing of this information with healthcare providers and third parties involved in your care, as outlined in this policy. We ensure that this information is handled with the utmost confidentiality and shared only when necessary to facilitate your healthcare needs.

3. How We Share Your Information

   We do not sell, rent, or trade your personal information to third parties. We may share your information in the following situations:

   • Healthcare Providers: We share relevant personal and medical information with healthcare providers and medical facilities involved in facilitating your medical care.
   • Service Providers: We may share information with trusted third-party service providers who help us operate our business, such as payment processors, IT service providers, or marketing platforms.
   • Legal Compliance: We may disclose your information when required by law or in response to a legal request, such as a court order, subpoena, or government investigation.

   3.1 International Data Transfers

   As part of our medical travel services, your personal and medical information may be transferred to healthcare providers in countries outside of your home jurisdiction. These countries may have different data protection laws. We take appropriate steps to ensure that your information remains protected and that healthcare providers we work with comply with applicable privacy standards.

4. Data Security

   We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use encryption, secure servers, and other technologies to safeguard the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

   4.1 Data Breach Notification

   In the unlikely event of a data breach that compromises the security of your personal information, we will notify you and the appropriate regulatory authorities in compliance with applicable laws.

5. Data Retention

   We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we will securely dispose of or anonymize it.

6. Your Rights

   You have the following rights regarding your personal information:

   • Access: You have the right to request access to the personal information we hold about you.
   • Correction: You can request that we correct any inaccurate or incomplete information.
   • Deletion: You can request that we delete your personal information, subject to legal requirements or legitimate business needs.
   • Opt Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails.

   To exercise these rights, please contact us at info@leconciergemedical.com.

7. Cookies and Tracking Technologies

   We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to remember your preferences, track website usage, and improve site functionality. You can control cookie settings through your browser. However, disabling cookies may affect your ability to use certain features of our site.

8. Third-Party Links

   Our website may contain links to third-party websites, including those of healthcare providers. We are not responsible for the privacy practices or the content of these third-party sites. Please review their privacy policies before providing any personal information.

9. Children's Privacy

   Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

11. Contact Us

    If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

    Le Concierge Medical
    91101 Skyway Avenue, Toronto, ON M9W 6R5
    Email: info@leconciergemedical.com
    Phone: (888) 349-8901